ABOUT OUR PRODUCTS

All products are individually made by hand in our San Francisco studio. We believe in using nothing but the highest quality, natural materials available. Please note that each piece is unique, and may vary slightly from the images shown.  

 

SHIPPING

All items are shipped via USPS or UPS (international orders will be shipped USPS International First-Class). Most items are made-to-order, so please allow 7-14 days for your order to be prepared. Once shipped, a notification will be sent to your email. 

 

EXCHANGES & RETURNS

Worried your cat won't sleep in his or her new bed? If you or your cat are not be completed happy with any of our products, notify us within 7 days of receiving your order for an exchange or refund. Please note that returned items must be in new, unused and re-sellable condition (i.e., no cat hair) and received by us within 30 days of receipt of purchase. Customers are responsible for all return shipping costs, as well as lost or damaged returned items (tracking numbers are highly recommended). If a refund was requested, the cost of the item plus tax (minus initial shipping costs) will be credited to the card used for purchase as soon as we receive the returned item.

 

CUSTOM ORDERS

Custom orders are always welcome. Simply contact us with your inquiry. 

 

CARE FOR YOUR TEXTILES*

Linen/Cotton Cushions & Mats: Machine wash in cold water, tumble dry on low heat.

Wool/Flannel Cushions: Remove cover, hand wash in cold water and lay flat to dry. Wash cushion separating in cold water, tumble dry on low heat. 

Rope bowl: Vacuum regularly with brush attachment. Spot clean as necessary with soapy water or stain remover.

*All fabrics, with the exception of wool, have been pre-washed and shrunk